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Orders
Unclaimed or refused orders
Orders that are unclaimed or are refused at point of delivery will be returned back to Blueswimmer.com for an automatic refund. A restocking fee of 25% of the total order cost will be charged back to you. The purchase price less the restocking fee will be refunded.
Deleting orders before delivery
An order can only be deleted if it has not shipped yet. Please email us, detailing your name, phone number and order number if you would like to delete an order. In the instance the order has been shipped, please accept the delivery when it arrives and follow our non faulty returns procedure to minimise charges back to you.
Changing an order once it is submitted
Once an order is submitted, it cannot be changed. Please make sure everything is correct with your order before it is submitted.
Insurance, import duties and order tracking
Blueswimmer.com insures all products shipped domestically and internationally.
You may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you.
Orders shipped to an Australian address can be tracked. Once your order has been dispatched you will receive a track and trace number.
For Australian orders please enter that number here:
http://203.43.1.230/track/inquiry.html
For International orders please enter the track and trace number here:
http://www.fedex.com/au/
When will my orders arrive
See our section under shipping and delivery.
Stock Holding
Blueswimmer.com endeavours to be in a stock position of 100%. In the instance an item is delayed, we will notify you via email outlining the expected delay. At this time you may wish to wait for or cancel the order. Please note that orders will not be shipped unless all items in the order are in stock.
What is the GST?
GST stands for Goods and Services Tax. The GST is a consumption tax of 10% that aims to tax private, final consumption expenditure.
GST is a tax that is charged on the supply of goods and services in Australia and on goods imported into Australia. No GST is payable on goods exiting Australia. As a result, International purchasers will not be charged GST.
The GST has been introduced by the Commonwealth Government as part of its Tax Reform Agenda and replaces the old complex, outdated and unfair tax system.
The GST took effect in Australia from 1 July 2000.
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